Sales

Heritage Sales

At IS Oxford we believe that the needs of our customers and the ambitions of our company are certainly compatible. We do not operate commission-based salaries because these are invariably linked to targets which put pressure on the sales consultant to sell at all costs. Instead we aim for integrity and objectivity in sales and try to avoid the traditional mentality associated with the sales lifestyle.

Our sales team is knowledgeable and will offer a fair assessment of both the Heritage Library Management System and IS Oxford. In our experience, the best (and happiest!) customers are those who purchase the system with a full knowledge of its capabilities and limitations. We therefore consider it vital for us that the customer receives a clear and honest presentation, and we are very careful that we don't make promises we can't keep.

To find out why we believe Heritage would be the ideal solution for your library please click on the following link Why Heritage?, contact our Sales Manager, Emma Duffield (01865) 481010 or email

Product literature

We would be happy to send you a literature pack which outlines what Heritage does and how it can benefit you and your institution. We try to avoid unnecessary jargon whilst providing you with the required technical detail. Just follow the contact us link and we will send you some information, including price and site lists.

Demonstrations

Sales literature, however good, can only go so far in giving you a meaningful impression of a product. A Heritage demonstration is the best way to get a good overview of its capabilities. We are happy to visit you free of charge to give in-depth demonstrations of Heritage, after which we can provide a quotation for the system based on your specific requirements. Alternatively you are very welcome to visit our premises in Oxford where we can devote more time to you and avoid the interruptions which you might get back at your own institution.

Reference Sites

It is also a good idea to visit a current Heritage site where you can see the system in action and get the views of the people running it. We are very grateful to our users who are usually happy to accommodate visitors and we recognise that their recommendations are everything in terms of selling Heritage. A number of case studies are also available on this website to show how a variety of libraries have benefited from implementing Heritage. See the Users page for more information.

Convincing your boss!

Our Presenting the Case for Heritage to your Manager document can hopefully provide some good arguments to support your bid for funding.

Exhibitions

Every year we attend a number of trade exhibitions where we take stand space and demonstrate Heritage. We would love to see you at one of these in the near future and whilst it is difficult to make appointments, if you are pushed for time please let us know and we will see what we can do. Click on the Exhibitions link to see the forthcoming program.

General Procurement Procedure

Once the hard work of evaluating library systems has been completed and the decision on a new library management system has been made, the next stage is to place an order for your chosen system.

If you have chosen Heritage, you will hopefully have already discussed basic plans for the implementation with the sales representative. If there is going to be a delay between deciding which system to purchase and actually placing the order this need not hold up the scheduling of the training and/or data conversion work which is to be undertaken. You can provisionally book training dates and both trial and live data conversion slots, although these bookings are only confirmed when the order is placed.

Placing an order for Heritage

You will almost certainly have been provided with an itemised quotation for Heritage by a member of our sales team. If you have not, we would strongly advise that you speak to a sales representative before placing an order to ensure that you have all the elements that you require.

Orders can be received in writing by letter or facsimile. We can accept orders via email as long as the full details of the institution are included on the same email, although a hard copy is preferable if possible. If you are ordering all the elements as specified on your quotation, you can simply attach a copy of the quotation to the order. If you wish to vary the elements you are purchasing please itemise everything you require on the order document.

Once we receive your order we will check it then pass it to our accounts and shipping staff for processing. The software and invoice are generally despatched together within fourteen days of receipt of the order.

If you have any questions regarding Heritage throughout the procurement process then please feel free to contact any members of our sales, training and/or support teams at any time.